Ensim Unify Hosted Exchange 2003 3.0.0 Hotfix 1 Release Notes

Note: Please refer to the  Unify errata page  for the latest cumulative hotfix before proceeding with this install.

Hotfix information

Download:  ftp://ftp.ensim.com/download/unify/hostedexchange/3.0.0/hotfix/1/

Note: Please note this is a hidden, password-protected directory. As a result, the above URL is not accessible via a Web browser, please use a ftp client which will prompt you for username and password (given to you when you intially received the software). If you need a new login, please contact Ensim at : operations@ensim.com

Hotfix backup information

All the existing files replaced by the hotfix are backed up in the 1 folder. The 1 folder is created under
%ProgramFiles%\Ensim\Ensim Unify\Patch\Ensim Hosted Exchange 2003 PE\3.0.0\hotfix on the PE server and
%ProgramFiles%\Ensim\Ensim Unify\cp\Patch\Ensim Hosted Exchange 2003 Control Panel\3.0.0\hotfix on the CP server. 

Important: Do not delete or modify the 1 folder. You may require it for uninstallation of hotfix.

Resolved issues

This hotfix resolves the following issues. The numbers in parentheses indicate the Ensim problem report (PR) number.

• If mail send to Distribution lists then external contacts as members in distribution list don't get the mail. This was due to the option "Do not send delivery reports" is set by default from the unify. This hotfix will set the option "Send delivery reports to message originator" from unify.(55105) 
• Add inbound domain does not set email alias for existing users if organization is provisioned with LCS service.(55104)
• Delete Inbound Domain operation completes successfully, but action log shows status as failed. (1080280)
• Public folder operations are becoming slow and sometimes timeout depend on number of public folders.(55023)
• While provisioning user, "Unlimited" option for disk quota is not shown, if it's Organization disk quota is not unlimited.(55769)
• While provisioning mailbox, the default diskspace threshold value is displayed as 90%. This hotfix allows to change this default value to specified value.(55923)
• If created a distribution list with Japanese character at the Name field, it causes mail delivery failure.(55970)
• Out of office assistant can not display/handle Japanese characters.(55925)  
• Activesync 4.1 support in Unify 3.0.0. (55370)

Known issues

• If there are any inbound domains or outbound domains added, before applying the hotfix, for an organization provisioned with Hosted Exchange 2003 and LCS services then for those inbound and outbound domains you will have to manually create aliases for the existing recipients (users, distribution lists, public folders and external contacts) after applying the hotfix.
• The EXCH.string.po file is modified for English (US). For other languages, you need to customize PO files. The following message IDs have been added or changed in the EXCH.string.po file for English (US):
  MSGID_EXCH_6061, MSGID_EXCH_6062, MSGID_EXCH_2EF32EF8, MSGID_EXCH_1D887A06, MSGID_EXCH_1074D68R
  For instructions about customizing PO files, refer to Ensim Unify Language Pack Installation Guide. The latest version of the guide is available from the Ensim Unify Support site at http://www.support.ensim.com
• If Microsoft Outlook on the user's computer is configured with Prompt for a profile to be used option, then while configuring the user's profile using the Unify ActiveSync configuration tool on the Mobile5 device that contains ActiveSync 4.1, Microsoft Outlook displays a popup window for choosing the user profile. This causes the ActiveSync configuration to fail.

Time requirements and customer impact

It takes less than ten minutes to apply the hotfix. During this time, new customers cannot be provisioned, and all Ensim Unify control panels are unavailable. However, existing customers can continue to use services without interruption.

Installing the hotfix

This section explains how to install the hotfix.

Pre-installation instructions

Before installing the hotfix, you need to disable PE server and CP server applications. This section describes the pre-installation instructions.

• Disable the CP server by performing the following steps:
  1. Log in to the CP server as domain administrator 
  2. Click Start > Programs > Administrative Tools, then clickInternet Information Services (IIS) Manager.
  3. In the Internet Information Services window, click the name of the CP server.
  4. Expand Web Sites.
  5. Right-click Default Web Site, then click Stop
  6. If you have more than one CP server, repeat steps a-e for each CP server.
• Disable the Provisioning Engine and Queue Manager services by performing the following steps:
  1. Log in to the PE server as domain administrator.
  2. Click Start > Programs > Microsoft Provisioning Server, then click Provisioning Manager.
  3. In the Provisioning Manager window, expand Provisioning Servers, then click Provisioning Engines.
  4. Right-click the name of the PE server, then click Deactivate.
  5. Under Provisioning Servers, click Queue Managers.
  6. Right-click the name of the PE server, then click Deactivate.  
  7. If the CronJob Service is running, open the command prompt and run the following command from command prompt:.
     net stop "Ensim CronJob Service"
  8. If you have more than one PE server, repeat steps a-g for each PE server.

The pre-installation procedure is complete.
Note: Please refer to the  Unify errata page  for the latest cumulative hotfix before proceeding with this install.

Installation instructions

After performing the steps in the pre-installation section, complete the following steps to install the hotfix.

On Provisioning Engine (PE) servers

Perform the following steps on each PE server.

• Log in to the PE server as domain administrator.
• Unzip the hotfix zip file to a temporary directory. Important: Do not rename the files in the folder.  
• Open the command prompt and go to the PE directory of that temporary directory and run the following command from command prompt.
  cscript.exe //nologo PatchScript.vbs PatchConfig.xml
  Verify the install log file in the same directory for successful installation. Check that there are no errors in the install log file.
• In case, if  you want to set "Send delivery reports to message originator" option for all existing distributions lists, then run the following command from the same command prompt.
  cscript.exe hotfix-3.0.0-1.vbs

The hotfix installation on the PE server is complete. 

On Control Panel (CP) servers

Perform the following steps on each CP server.

• Log in to the CP server as domain administrator.
• Unzip the hotfix zip file to a temporary directory.  Important: Do not rename the files in the folder.  
• Open the command prompt and go to the CP directory of that temporary directory and run the following command from command prompt.
  cscript.exe //nologo PatchScript.vbs PatchConfig.xml 
  Verify the install log file in the same directory for successful installation. Check that there are no errors in the install log file.
• Open the command prompt and go to the directory %ProgramFiles%\Ensim\Ensim Unify\cp\resources.
• Run following commands from the command prompt
  reglangpack.exe -s <unify sql server>
  where <unify sql server> is the IP Address or FQDN or NetBIOS name of the Unify SQL server. Please note that, in case of a clustered SQL server, IP Address or FQDN or NetBIOS name of the virtual server is specified
• To change default diskspace threshold value, follow the steps given below.
  • Open registry editor (regedit.exe)
  • Goto key HKEY_LOCAL_MACHINE\SOFTWARE\Ensim\Ensim Unify\serviceComponents\hostedex2k3\frontend
  • Under this key create new string value named DefaultUserDiskQuotaThreshold and set default value that you want for mailbox.
  • If the string value does not exists or contains wrong value then 90% is used as default value.
• Remove the files ASyncConf.exe.bkp and ProfConf.exe.bkp from the directory %ProgramFiles%\Ensim\Ensim Unify\cp\useradmin\serviceComponents\Hostedex2k3. 

  The files (ASyncConf.exe.bkp and ProfConf.exe.bkp) are installed in the directory only after you install the language pack once. You can ignore this step if you are installing the language pack for the first time since the files will not be present in the directory. However, you must complete this step if you are reinstalling the language pack or installing a language pack for a new language.

• Open the command prompt and go to the directory %ProgramFiles%\Ensim\Ensim Unify\cp\useradmin\serviceComponents\Hostedex2k3.
• Run following commands from the command prompt for all the installed languages except for en-US.

  UpdateToolsLanguage.cmd "%ProgramFiles%\Ensim\Ensim Unify\cp\resources\<language_directory>\Desktoptools.strings.dpo"
  

  If you are installing the language pack after removing it, running the above

  command will prompt you to overwrite the files ASyncConf.exe and

  ProfConf.exe. It is recommended that you overwrite these files (type y to

  overwrite.)

The hotfix installation on the CP server is complete.

Post-installation instructions

After installing the hotfix as described in the preceding section, perform the following steps to complete the hotfix installation.

1. Enable the Provisioning Engine and Queue Manager services by performing the following steps:
   1. Log in to the PE server as domain administrator.
   2. Click Start > Programs > Microsoft Provisioning Server, then click Provisioning Manager.
   3. In the Provisioning Manager window, expand Provisioning Servers, then click Provisioning Engines.
   4. Right-click the name of the PE server, then click Activate.
   5. Under Provisioning Servers, click Queue Managers.
   6. Right-click the name of the PE server, then click Activate.
   7. If the CronJob Service was stopped previously, open the command prompt and run the following command from command prompt to start the CronJob Service:
      net start "Ensim CronJob Service"  
   8. If you have more than one PE server, repeat steps a-g for each PE server.
2. Enable the CP server by performing the following steps:
   1. Log in to the CP server as domain administrator.
   2. Click Start > Programs > Administrative Tools, then click Internet Information Services (IIS) Manager.
   3. In the Internet Information Services window, click the name of the CP server. 
   4. Expand Web Sites.
   5. Right-click Default Web Site, then click Start.
   6. If you have more than one CP server, repeat steps a-e for each CP server.

The hotfix installation is complete.

Removing the hotfix

You can remove (or roll back) the installed hotfix by performing the following steps:

Perform pre-installation instructions as given in hotfix installation section.

On Provisioning Engine (PE) servers  

• Log in to the PE server as domain administrator.
• Unzip the hotfix zip file to a temporary directory. Important: Do not rename the files in the folder.
• Open the command prompt and go to the PE directory  of that temporary directory and run the following command from command prompt.
  cscript.exe //nologo PatchScript.vbs PatchConfig.xml -u
  Verify the uninstall log file in the same directory for successful uninstallation. Check that there are no errors in the uninstall log file.  
• Repeat the above steps for all PE servers.

On Control Panel (CP) servers

• Log in to the CP server as domain administrator.
• Unzip the hotfix zip file to a temporary directory. Important: Do not rename the files in the folder.  
• Open the command prompt and go to the CP directory  of that temporary directory and run the following command from command prompt.
  cscript.exe //nologo PatchScript.vbs PatchConfig.xml -u
  Verify the uninstall log file in the same directory for successful uninstallation. Check that there are no errors in the uninstall log file.  
• Open the command prompt and go to the directory %ProgramFiles%\Ensim\Ensim Unify\cp\resources.
• Run following commands from the command prompt
  reglangpack.exe -s <unify sql server>
  where <unify sql server> is the IP Address or FQDN or NetBIOS name of the Unify SQL server. Please note that, in case of a clustered SQL server, IP Address or FQDN or NetBIOS name of the virtual server is specified
• Delete the registry string for DefaultUserDiskQuotaThreshold under HKEY_LOCAL_MACHINE\SOFTWARE\Ensim\Ensim Unify\serviceComponents\hostedex2k3\frontend    
• Repeat the above steps for all CP servers.

Perform post-installation instructions as given in hotfix installation section.

The hotfix rollback is complete.