By default, only one forwarder (external) email address can be associated with a given external contact. The same forwarder email address cannot be used for multiple external contacts. You can enable or disable the functionality to share one forwarder email address between multiple external contacts by using the setglobalconfig utility. Before proceeding, ensure that you have copied ResetECPerms.exe to the directory %Program Files%\Ensim\Ensim Unify\bin\services\Exchange2007. This file is available under the Tools folder of the Update 9.
To enable sharing of the same forwarder email address:
1. Log in to any one of your CP servers as domain administrator.
2. Open a command window and change to the directory %Program Files%\Ensim\Ensim Unify\cp\bin.
3. To enable sharing of the same forwarder email address, run the following command:
SetGlobalConfig.exe <ispadmin_username> <password>
"Global Unify Settings" "UnifySettings"
AddTargetAddressToProxyAddress false bool
where <ispadmin_username> is your service provider login username and <password> is your login password.
4. Log in to any one of your PE servers as domain administrator.
5. Open a command window and change to the directory %Program Files%\Ensim\Ensim Unify\bin\services\Exchange2007.
6. Run the following command:
ResetECPerms.exe -remove
This command removes the external email address from the email address of the external contact and sets one of the email address with @<org_name> extension as the primary email address for that contact. This is done for all the external contacts in your Ensim Unify system.
7. Open the file ResetECPerms.log and check for error or warning messages, if any.
To disable sharing of the same forwarder email address:
1. Log in to any one of your CP servers as domain administrator.
2. Open a command window and change to the directory %Program Files%\Ensim\Ensim Unify\cp\bin.
3. To disable sharing of the same forwarder email address, run the following command:
SetGlobalConfig.exe <ispadmin_username> <password>
"Global Unify Settings" "UnifySettings"
AddTargetAddressToProxyAddress true bool
where <ispadmin_username> is your service provider login username and <password> is your login password.
4. Log in to any one of your PE servers as domain administrator.
5. Open a command window and change to the directory %Program Files%\Ensim\Ensim Unify\bin\services\Exchange2007.
6. Run the following command:
ResetECPerms.exe -add
This command adds the external email address to the email addresses of the external contact and sets it as the primary email address for that contact. This is done for all the external contacts in your Ensim Unify system.
In case of more than one contact having the same external email address, the fix is applied to the first external contact; for the remaining duplicate contacts information is logged in the ResetECPerms.log and ec.csv files created in same directory. In such a case of conflict, you need to decide which contact should have the fix and do the change accordingly.
Running this command generates the ec.csv file in the same directory. It is a comma separated file containing the external contact name, organization name to which the contact belongs, date of creation of the contact, external email address, and information whether the external email address is used by other external contacts (True or False).
False: Successfully added the email address to the external contact.
True: Failed to add the email address to the external contact. The add operation cannot be performed because the external email address of the external contact is used by other external contacts. To check which other contacts are using this external email address, view the .csv file.
7. Open the file ResetECPerms.log and check for error or warning messages, if any.