Send this info to Soffront support
Test Ewebeditpro Editor
Knowledge Article Info
Fix Knowledge problem
Change Database Connection
KMS System Error Log
Test Index Server
Diagnose Tool for Soffront KMS
License File Information
Test/Check performedOutput/Error Message
KMS License File(C:\Inetpub\wwwroot\TWKB\License.ini)File exist
;10 Author KMS permanent license account 32192 [TRACKKB] License=U3VXESHN9LUXEYKNJE
 
eWebedit Pro License File
(C:\Inetpub\wwwroot\TWTickets\ewebeditpro\ewebeditpro.js)
File Does not exist
eWebeditPro2 License File
(C:\Inetpub\wwwroot\TWTickets\ewebeditpro2\ewebeditprolicensekey.txt)
File Does not exist
eWebeditPro3 License File
(C:\Inetpub\wwwroot\ewebeditpro3\ewebeditprolicensekey.txt)
File exist
var LicenseKeys = "";
 
Folder Permission
Test/Check performedOutput/Error Message
Attach FolderAttach folders under the knowledge base folder should have write permission for IIS user.
70 = Permission denied
Scripts FolderScripts folder under the knowledge base folder should have write permission for IIS user.
70 = Permission denied
Images FolderImages folder under the knowledge base folder should have write permission for IIS user.
70 = Permission denied
 
KBUtil Information
Test/Check performedOutput/Error Message
KBUtil70 = Permission denied