| Knowledge ID 1025
| | Product : WEBppliance for Linux | | Version : 3.5.15 | | Topic : FAQ |
| Summary
When you install the WEBppliance Pro for Linux 3.5.15 upgrade you may end up getting the following error:
On WEBppliance LS your error would look like:
Upgrading... (this may take several minutes to hours)
Upgrade to Linux Webppliance 3.5.15-6 [FAILED]
Failed to install service RPMs.
Installation aborted.
Please review the error logs in /var/log/ensim for more information.
Failure: Upgrading your system
On WEBppliance LH the control center will say that there was an error in the webppliance-mysql post install scriptlet.
Please verify that this is the issue that caused the upgrade to fail. Check /var/log/ensim/installer.err you should see something like:
webppliance-mysql-3.5.15-6
Starting MySQL: [FAILED]
FAILURE:
Please do the following:
1. Consult /var/log/appliance/setup.err for the description and /var/log/appliance/setup.log for the detail.
2. Try to address the problem.
3. Run the setup script again.
error: execution of %post scriptlet from webppliance-mysql-3.5.15-6 failed, exit status 1
Also in /var/log/appliance/setup.err you would see:
[Sun Jul 27 13:28:19 GMT+4 2003] [success] mysql Creating symlink to Ensim Sys V Init script
[Sun Jul 27 13:33:21 GMT+4 2003] [failure] mysql starting mysqld
Failed to execute: "/etc/rc.d/init.d/mysqld start".
This happens because MySQL doesn't restart properly. The first thing you should do is:
killall mysqld
/etc/rc.d/init.d/mysql start
rpm -qa | grep webppliance-mysql
You should see 2 different versions installed, uninstall the older one with:
rpm -e --nodeps --justdb --noscripts webppliance-mysql-3.5.10
cd /usr/lib/opcenter/rpmscripts/mysql
./post 2
/etc/rc.d/init.d/webppliance start
If you have a lot of domains then starting webppliance will take a while. Let this run you can monitor /var/log/appliance/ensim_appliance.log to see the process.
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